Currently, consumers are very worried about whether they will be able to pay their energy bills. As your local energy provider in Dortmund, we aim to help you as much as possible and have put together the key questions and answers here.

 

Important notice: This information is correct as at 12.00 p.m. on 12 July.

 

 

Welcome to Dortmund

DEW21 is as vibrant as its city. As your local supplier for energy, gas, water and heating, we are there for all of Dortmund's residents and are happy to provide you with our services in different languages.

 

 

Service Centre

Kleppingstrasse 28
44135 Dortmund

Opening hours:
Monday - Wednesday 8am - 4pm
Thursday 8am - 6pm
Friday 8am - 2pm

Handling of: All matters relating to your energy supply contracts.

Our colleagues at the service centre are on hand for you, and speak the following languages:

  • German
  • English

 

Please bear with us as we are receiving a large number of enquiries due to the current situation, resulting in longer processing times.”

 

Express Centre

Kleppingstrasse 28
44135 Dortmund

Opening hours:
Monday - Friday 7am - 4pm

Handling of: New applications, moves, tariff advice

Our colleagues at the express centre are on hand for you, and speak the following languages:

  • German
  • English
  • Modern Standard Arabic

 

Please bear with us as we are receiving a large number of enquiries due to the current situation, resulting in longer processing times.”

 

You can also contact us by e-mail

 

You are welcome to send us your request outside of our customer centre's opening hours by e-mail: customerservice@dew21.de

Handling of: All matters relating to your energy supply contracts.

 

Our service colleagues are on hand for you, and speak the following languages:

 

  • German
  • English

 

We look forward to hearing from you!

 

  • What do I need to do when registering?

    When registering, you should let us have your meter number, your meter reading and your chosen registration date.

  • Where do I find my meter number?

    Your meter number is on your meter. Usually, you can find your meter in the basement of your building or close by. If you have issues, finding your meter, please contact your landlord.

    If you have already taken out a contract with DEW21, you will also find your meter number on your welcome letter and on every bill.

     

  • What is the easiest way for me to become a DEW21 customer?

    The easiest way to become a DEW21 customer is online or by telephone. Of course, you can also visit us at our service centre in central Dortmund and become a DEW21 customer there.

  • What is the best-value product for me?

    The best-value product is the product that is most suited to your individual needs. After all, our products differ in terms of both price and services included. The most affordable products are our basic products, which are online-only. If you call us or visit our service centre, we will be happy to give you one-to-one advice so that you can find the best product for you.

     

  • How do I change my address or contact details?

    You can change your address or contact details easily in the My Account section on our website. Alternatively, you can notify us of your new address by telephone +492315443044 or in writing.